SHIPPING AND COSTS
Shipping GLS by express courier is totally FREE everywhere in Italy (including San Marino and Vatican City) if you place a minimum order of 50€. Usually in Italy the delivery time is from 2 to 5 working days from the date of shipment.
In Europe UE shipments are made by DHL express courier and are free above € 499 (including UK, Malta and Switzerland).
In the Rest of the World, shipments by DHL express courier are free above € 799.
In Russia shipments by EMS express courier are free above € 799 (possible exceptions for remote areas).
To find out the cost based on the country of destination, just continue with the checkout and enter the chosen country.
Shipments are traceable.
At the time of shipping, the client will receive the tracking number, in order to follow the whole shipment process on the courier’s website (GLS, DHL e Bartolini).
Every order will be processed in maximum 24h. During the weekends and public holidays might take more time.
If you receive a tampered or open box, we suggest you accept the box “with reservation” (it’s your right) or you can also refuse it. In that case we invite you to contact us without delay, in such way that we can report to the courier.
In case of non-delivery orders because the address or telephone number are incorrect, or the recipienti s absent, the package risk to be sent back to MYLILLY, and the shipping cost will be deducted from the refund for the goods not delivered.
Mylilly reserves the possible possibility not to ship to the following locations:
- Canary Islands (ES)
- Ceuta (ES)
- Melilla (ES)
- Azores Islands (PT)
- Madeira (PT)
- Channel Islands (UK)
- Campione/Lago di Lugano (IT)
- Livigno (IT)
For any further information, please feel free to contact us!