What payment methods do you accept?

We accept several payment methods to make your purchase as easy as possible. You can pay with Visa, MasterCard, Maestro, PayPal, PayPal Later, Scalapay Cash on Delivery CartaSi, Ideal, Sofort, Mybank, Discover, American Express, Aura,

How can I track my order?

To track your order you can use the link you received via SMS and email from the courier (DHL). Through the link you can monitor and if you wish, modify your shipment.

How can I contact customer service for assistance?

To contact our customer service, you can choose between different options:

Live Chat : You will find our support available in real time right here on the site. We are ready to answer any of your questions!

Email : You can write to us at [email protected] and we will reply as soon as possible.

Telephone : If you prefer to speak to an operator, call us at +39 095 2933414 during opening hours.

WhatsApp: You can also send us a message on WhatsApp at +39 348 1637797 and we will respond promptly

How much does shipping cost?

Shipping with DHL express courier is free throughout Italy (including San Marino and Vatican City) for orders over €89. For orders under €89.00 the shipping cost is €6.90.

How much are the shipping costs for non-EU countries?

Shipping costs are calculated during checkout, once the destination is entered. You can find out the exact price depending on the country you choose.

What are the shipping times?

Delivery times in Italy are usually between 2 and 5 working days from the date of shipment.

How can I make a return?

You have 30 days from receiving the package. To make the return we kindly ask you to fill out the form that you find inside the package and send it to our email [email protected]

I need an invoice for my purchase, how can I request one?

You can request an invoice at checkout

How can I change my shipping address?

If you want to change the shipping address just click on the link sent by the courier (DHL) that you received via SMS and email.

How can I create an account?

To create an account, follow these simple steps:

Click on 'Register' or 'Create Account'.

Enter your name, email address and choose a secure password.

Add your shipping details (optional, but will help speed up your checkout).

Complete your registration by clicking on the link we will send you via email to confirm your address.

How can I apply a discount code?

Add products to your cart and go to the checkout page.

In the 'Payment Methods' section, you will find a field dedicated to discount codes.

Enter your discount code and click 'Apply'.

Your order total will automatically update with the discount.

What is the deadline to request a return?

You can request a return within 30 days of receiving your order . Make sure the products are in their original packaging, unused and in perfect condition.